Your care circle.
Your information.

Who is responsible

Evidently Family is operated by CHUKWUDE HOLDINGS LTD, 128 City Road, London EC1V 2NX, United Kingdom. Contact hello@evidently.care about app privacy or security.

Your care provider is the controller for care records, family access, communications and feedback. Evidently processes these on its instructions. The provider's care privacy notice also applies and explains its lawful bases, including the conditions for processing health information. CHUKWUDE HOLDINGS LTD is controller for its own support and service-security activities, relying on legitimate interests in helping users, protecting accounts and keeping the service reliable, and on legal obligations where applicable.

Information in the app

Information comes from you, your care provider and authorised people involved in care. Depending on the access your provider approves, it may include names and contact details, your relationship to the person receiving care, care preferences, visits, health and care notes, medication information, care plans, progress, documents, consent records, care invoices and photographs.

We also process messages, feedback, requested changes, optional dictated text, uploaded person or home photos, replies, access identifiers, notification tokens and service-security records. Only provide information relevant to care. Introductory questions and photos are optional. Your provider manages the identity, permission and consent checks needed before care information can be shared.

How your contributions are used

Your provider uses contributions to communicate, review care, respond to concerns, recognise good care and document family involvement. Your original words are kept separately from any summary and the office's response. Records may be linked automatically to the provider's quality evidence, with access restricted to authorised staff. This does not automatically change a care plan or establish that a concern is resolved.

When you choose to allow staff recognition, a thank-you may be shared for staff supervision or appraisal. Photos submitted for a care profile or to help carers recognise a home are held privately for office review before use. Care and employment decisions remain with people.

Voice and optional Ada help

Typing works without microphone access or AI. If you choose Speak your message, your device or platform speech-recognition service processes your speech according to its settings and terms. Evidently uses the transcript and does not upload or retain the audio recording itself. Check and correct the transcript before continuing.

Choosing Let Ada organise this sends the words you entered to Anthropic, the AI service behind Ada, to suggest a category and short summary. The request does not include additional care records or account identifiers. You can change the suggestion or continue without Ada. Nothing is sent to the office until you press Send. The office may also use Ada to draft a response, which a person reviews before sending.

AI suggestions do not make care decisions, diagnose conditions or determine access. The app is not an emergency service. Call your care office for urgent help or 999 in an emergency.

Device permissions and access

Photo and file access supports uploads you choose. Microphone and speech permissions support optional dictation. Notification permission lets the app receive updates through Apple's push service on iPhone or Google's Firebase Cloud Messaging on supported Android builds. You can change permissions in device Settings.

Your invitation and remembered sign-in information are private. Do not share your invitation link. The app remembers access on your device and stores preferences and temporary document files. Your provider can revoke access. Evidently Family does not request continuous or precise location tracking.

Who receives information

Your care provider and authorised users receive information according to their permissions and the provider's sharing arrangements. Our service providers include Supabase for database, storage and backend services; Vercel for web hosting; Resend for service emails; Apple and Google for push notifications; and Anthropic for requested AI features. Device speech services may process dictation. Information may also be disclosed when required by law.

The primary Supabase backend is in Ireland. Providers may process information outside the UK or EEA, including in the United States. Our provider agreements include applicable data-protection and international-transfer terms, with recognised adequacy arrangements or contractual safeguards and UK transfer provisions where required. Contact us for the safeguards relevant to your information. We do not sell personal information or use the app for advertising tracking.

Retention

Your care provider sets retention periods for care, consent, invoices, communications and quality records according to its obligations and retention schedule. Ask your office for the periods that apply. Closing app access does not automatically delete records the provider must retain.

Our support and security records are retained as needed to resolve issues, protect the service, investigate misuse and meet legal obligations. We consider the purpose, sensitivity, unresolved disputes and legal preservation requirements. Backups and provider deletion cycles can affect when all copies are removed.

Close access or request deletion

Ask your care office or email hello@evidently.care. Give your provider's name and the email used for your invitation, and say whether you want to close access or delete particular information. Do not send care records or identity documents in your first email. We may need to verify identity and involve the provider.

When approved, access identifiers and information no longer needed can be removed. Care, consent, financial, safeguarding and security records may need to remain for legal obligations or unresolved matters. We will explain retained records and applicable retention periods when responding.

Your rights

Depending on the circumstances, you can ask to access, correct or erase information, restrict processing, or receive portable information. You may withdraw consent where processing relies on it, without affecting earlier lawful processing. Contact your provider or us to do so. Rights can have exceptions.

You have the right to object to processing based on legitimate interests. Contact us using the address above.

You can complain to the UK Information Commissioner's Office. You can also contact us first to try to resolve a concern.