A little help,
when you need it.
Support for Evidently Family, for people receiving care and the people they trust.
Getting started
Your care provider invites you by email or text. Open that private link on the phone where you installed Evidently Family. If it opens in your browser, paste the invitation into the app's welcome screen.
Ask your care office if you need an invitation, an expired link replaced or your access changed. Existing approved access is managed by your provider.
Care questions or concerns
Use Messages or Tell us something to contact your care office. For urgent care questions, call your provider directly. App messages are not an emergency service. In an emergency, call 999.
Something is not working
Email app support with your device model, app version and a short description. Please do not send your invitation link, identity documents, care records or photographs of another person. We will explain a secure next step if more information is needed.
Your information
Read the family app privacy notice, including optional voice and Ada features.