A little help.
Back to your day.
Help with signing in, your app and the tools you use at work.
Start with your office for work questions
Your organisation manages your account, rota, pay, care records and training assignments. Use Contact the office in the app, or your usual office number, if those details need changing.
For a technical problem with the app, contact hello@evidently.care. Tell us your organisation, phone model, app version and what happened. Please leave out client details, medical information, passwords and sign-in links.
Common questions
I can't sign in
Use the email address and date of birth your employer has on file. Request a fresh sign-in email, check your spam folder, and open the newest link on the phone where Evidently Staff is installed. If your details are not recognised, ask your office to check your account.
My sign-in link opens in the browser
Make sure you have the latest app installed. On your iPhone, press and hold the link in the email and choose to open it in Evidently Staff when that option appears. On Android, open Settings, Apps, Evidently Staff, then Open by default and allow supported links. Menu names vary by phone. If the link still opens in the browser, contact app support with your app version.
My visits or hours look wrong
Check that you are viewing the right day or week. Ask your office to check the rota or use the hours query option in the app. Your office can correct the underlying work records.
A document or certificate will not open
Check your connection and try View again. On iPhone, a PDF may open in a document viewer: use Share, then Save to Files, to keep a copy. If a file still fails, tell support which section and button you used. Do not email identity documents or client records to report the problem.
I'm not receiving notifications
In iPhone Settings, open Notifications, select Evidently Staff and check Allow Notifications. Also check Focus and Scheduled Summary. On Android, open Settings, Apps, Evidently Staff, Notifications and allow notifications; check Do Not Disturb too. Open the app and sign in, then ask your office to confirm that a notification was sent to your account.
Training will not continue or save
Check your internet connection and reopen the course from Learn. If it still stops, note the course title and lesson name and contact app support. Your office handles changes to assigned training and practical assessments.
I need help with my information or account
Contact your organisation about access, corrections or closing your work account. You can also email Evidently support so we can direct your request. Some employment and care records may need to be retained by your organisation.
For urgent care or safeguarding concerns, follow your organisation's escalation process. App support is not an emergency service. In an emergency, call 999.